JOB TITLE: IT Service Desk Specialist
GAMING LICENSE REQUIRED: Class III A
POSITION REPORTS TO: IT Supervisor
JOB SUMMARY: Provides tier I computer support to end users. Identifies researches and resolves technical incidents and service requests for the IT user base. Responds to telephone calls, email and personnel requests for technical support and documents, tracks and monitors the incident/service request to ensure a timely resolution.
MAJOR TASKS AND RESPONSIBILITIES: The statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
LICENSES OR CERTIFICATIONS (required/preferred):
EDUCATION, EXPERIENCE, AND TRAINING FOR POSITION (required/preferred):
SPECIFIC SKILLS/KNOWLEDGE/ ABILITIES REQUIRED FOR POSITION:
PHYSICAL REQUIREMENTS: The physical requirements described herein are representative of those that must be met by a team member to successfully perform the essential duties of this job.