Muckleshoot Casino

  • Gaming Attendant

    Posted Date 1 week ago(1/9/2019 3:35 PM)
    # Positions
    3
    Category
    VGD
    Closing Date
    1/20/2019
  • Overview

    JOB TITLE:  Gaming Attendant                                                                                                           

    GAMING LICENSE REQUIRED:  Class III A

    GRADE: 5 / 13.237

    STATUS: Hourly, Non-Exempt

    SYSTEM TITILE: Gaming Attendant

    POSITION REPORTS TO:   VGD Supervisor

     

    JOB SUMMARY:  The Gaming Attendant is responsible for writing, verifying and making payments on tickets while delivering excellent guest service.  

     

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:  The statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this description may be amended, at any time.

    • Practice, support and promote the Mission, Vision and Values of Muckleshoot Casino.
    • Greet all guests, providing cordial and courteous service.
    • Maintain cash banks, responsible for accepting payment and making correct change when necessary.
    • Stock station and terminals with adequate supplies.
    • Make payments on winning tickets in an accurate and timely manner; verifies tickets and payoffs.
    • Reconcile assigned bank.
    • Handle writing/cashiering in accordance with casino and department policies and procedures and ensures compliance with applicable regulatory controls and laws.
    • Notify supervisor of any irregularities noted in Guest play or other transactions.
    • Provide information and assistance to guest to ensure the delivery of accurate and helpful guest service.
    • Create, maintain and facilitate a positive work environment.
    • Smile and engage Guests and Team Members with a positive professional demeanor.
    • Perform other job-related duties as assigned.

     

     

    Qualifications

     

    EDUCATION, EXPERIENCE, AND TRAINING FOR POSITION (required/preferred):

    • High school diploma or GED equivalent preferred.
    • Money handling experience preferred.
    • OTB experience preferred.

    SPECIFIC SKILLS/KNOWLEDGE/ ABILITIES REQUIRED FOR POSITION:

    • Demonstrate effective communication skills both written and verbal. Read, write and speak English fluently.
    • Demonstrate excellent guest service skills.
    • Demonstrate basic math skills.
    • Demonstrate ability to work successfully with minimal supervision.
    • Demonstrate ability to follow directions and attention to detail.
    • Utilize portable radio or cell phone to stay in constant contact for the Department as needed.
    • Must be able to stand/walk for extended period of time, or throughout shift.

    PHYSICAL

    JOB DEMANDS

    The physical demands described here are representative of those that must be met by a team member to successfully perform essential functions of this job.  Shift work, holidays, weekends, or nights may be assigned.

     

    Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling or crouching, and/or prolonged periods of time focusing on tasks.  Ability to lift at least 50 lbs.  May regularly need to lift/ move, push or pull up material or boxes necessary to the job functions, with or without assistance.                                                                                             

     

    Specific vision ability includes close vision, distance vision, color vision, peripheral vision, and depth perception.  Visual acuity to discern and examine text, graphics, color and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences.  Manual dexterity to operate office or required equipment and examine or update documents, records, data, instructions, logs, and files. 

     

    MENTAL: Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions. Comprehension in assessing, analyzing, and processing alpha, numeric, and visual data and completing required tasks or documents accurately.  Ability to tolerate stress and conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted.

     

    WORK ENVIRONMENT: The work environment characteristics described here are representative of those a team member encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras.  Work in casino operations and/or internal or external environments occasionally.  Exposure to second hand smoke, moderate to high noise level, bright lights, fluctuating temperatures/weather conditions.

     

    This list of minimum essential functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
    Success in this position will require ongoing knowledge and application of Company driven performance indicators that include but are not limited to interpersonal and communication skills, change leadership and teamwork, customer service and satisfaction, attendance and punctuality, integrity and dependability.
    All duties shall be performed in accordance with Muckleshoot Casino’s policies & procedures, internal control standards, and organizational objectives.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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